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How bata12 Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page covers what we collect when you register, deposit via DANA, OVO, or GoPay, and use the lobby, and exactly how you can access, update, or remove it.

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bata12 How bata12 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run the platform. Here is what we do in practice to keep your data safe and your rights intact.

Encryption in Transit All data exchanged between your device and our servers — including wallet confirmations from DANA, OVO, and GoPay — is encrypted via SSL. Your session data is never transmitted in plain text.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings through your browser at any time without losing your account.
Data Retention Account data is kept while your account is active. After closure, we retain only what applicable law requires, then delete or anonymise the rest. You can request a full deletion through support.
Access Requests You have the right to ask what data we hold about you. Submit a request via live chat or email with your registered account details and we will provide a summary within a reasonable timeframe.
PRIVACY CONTACT

Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account information, our support team handles these requests directly. Reach out through any of the channels below and we'll respond as quickly as we can.

Live Chat Open the chat widget inside your account dashboard. Our team handles data requests and account queries through the same channel — no separate form needed.
Email Support Send your data request to our support address. Include your registered email and the specific action you need — access, correction, or deletion — and we'll confirm receipt.
Account Settings Some data updates — like your contact email or linked wallet — can be made directly inside your account settings without contacting support at all.

Privacy Policy Questions Answered

Real questions about how your data works on bata12, answered directly.

We collect your name, email address, and contact details at registration. Once you link a wallet like DANA or OVO, transaction records associated with that wallet are also stored against your account.

We share data only with payment processors — such as DANA, OVO, and GoPay — to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will compile a summary of the data we hold and send it to your registered email address.

Yes. Submit a deletion request through live chat or email. We will process it in line with applicable law — some data may be retained for a legally required period before full deletion.

We retain data for the period required by applicable law after account closure. Once that period ends, your data is deleted or anonymised. You can ask support for specifics on your account.

We use session cookies for login continuity and functional cookies for lobby preferences. You can disable non-essential cookies in your browser settings without affecting your ability to log in.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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